Can Citizen Reporting System Be Effectively Constructed? A Study of Smart City Implementation in Indonesia
نویسندگان
چکیده
This study focused on Citizen Reporting System (CRS), which is one of the main pillars crucial in designing and implementing smart cities. The had several objectives including determining extent public knowledge use CRS, was proposed four leading applications Makassar city programmes; Smart RT / RW application, Call Centre 112, Home care Qlue; identified factors that support inhibit development citizen reporting system to develop recommendations for improvement will turn have a positive impact implementation programmes Indonesia general. used sequential mixed method, specifically explanatory strategies. phases entailed conducting survey collect analyse quantitative data; followed by in-depth interviews explore specific issues obtaining information. results showed people’s information about smarty still very low, problem hampers these services community. Besides, another finding frequency accessing internet social media, actively participate helping government problems or their neighbourhood people sufficiently high. Thus, based results, local has an important asset it can system, key successful programmes.
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ژورنال
عنوان ژورنال: JKAP (Jurnal Kebijakan dan Administrasi Publik)
سال: 2021
ISSN: ['0852-9213', '2477-4693']
DOI: https://doi.org/10.22146/jkap.61114